You lay out a goal or project for your team, they are silent, you assume your team members are on board.
Good luck! As Kevin Eikenberry succinctly states:
“When we assume that other people know what we’re thinking, and what we are expecting of them, we do them a real disservice – and end up causing frustration and conflict…Nothing is ever obvious unless you made it obvious by spelling it out.”
Here are some good questions to ask of your employees, to assure good communication rather than assume it.
– “I just want to make sure that I am clear. Would you please tell me what you understood me to say?”
– “I’d like to make sure I said that clearly. Please tell me what you heard?”
– “I’m not sure that I am conveying my idea the best way. What have you heard me say?”
– “I may have said that in a way that does not really communicate what I’m trying to say. ..What message did you hear?”
Change these questions as needed to fit your personal style. It’s not the words that are important, but the idea behind them. The more you make sure that the message you communicated is indeed what is heard by those you speak to, the better for all concerned, as well as the success of your business.