Management Success Tip #108: Four Questions to Assure Good Communication Rather Than Just Assume It!

#108 franky242

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You lay out a goal or project for your team, they are silent, you assume your team members are on board.

Good luck! As Kevin Eikenberry succinctly states:

“When we assume that other people know what we’re thinking, and what we are expecting of them, we do them a real disservice – and end up causing frustration and conflict…Nothing is ever obvious unless you made it obvious by spelling it out.”

Here are some good questions to ask of your employees, to assure good communication rather than assume it.

– “I just want to make sure that I am clear. Would you please tell me what you understood me to say?”

– “I’d like to make sure I said that clearly. Please tell me what you heard?”

– “I’m not sure that I am conveying my idea the best way. What have you heard me say?”

– “I may have said that in a way that does not really communicate what I’m trying to say. ..What message did you hear?”

Change these questions as needed to fit your personal style. It’s not the words that are important, but the idea behind them. The more you make sure that the message you communicated is indeed what is heard by those you speak to, the better for all concerned, as well as the success of your business.


Management Success Tip #78: Work At The Office Or Work At Home? Which Breeds The Most Success?

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Ever since Yahoo CEO Marissa Meyer’s recent requirement that employees report to work at Yahoo, there has been much chatter across the blogosphere about the relative merits of working in the office versus working from home. And no doubt, there are valid points generated by both sides.

So here you are, in charge of your department, or Boss of your small business, not knowing which way to go. Better to allow for flexible workplace arrangements or better to corral everyone in the same space?

What if it’s not an either/or? What if you can experiment with what would work best for your specific department or company?

You see, not all humans are created with the same needs or desires. Some people flourish in an environment which facilitates lots of interaction, brainstorming and sharing of ideas. Some people flourish best in private, needing solitude and quiet.

Not only that, but different environments are conducive to different types of projects or challenges. When a project would benefit from open discussion and multiple points of view, having everyone present in one location makes it easier to do so. Other challenges lend themselves better to individual attention on a particular aspect.

You can create a workspace which designates some areas as private, for solitary work, and others as common areas for group discussion. Or you can allow those employees who work best from home to do so, convening in the formal workspace at certain regular intervals. Or any combination of these and many other possibilities.

Let your employees know that you’re experimenting with what workplace arrangements will be the best match for both your individual employees and the overall success of your business. Engage their help in sorting it out, always keeping both objectives in mind: what will give your employees the best support for their personal success and well-being, and give your company the best foundation for its success.