Ever wonder why your employees get that “deer in the headlights” look when you stop by their work area?
It’s elementary, my dear Watson: Most workers worry big-time when they see their manager looking over their shoulder or stopping by their work area because they are convinced that the manager is looking for something they did wrong.
They’re right! That is what managers are most often looking for. And that very worry will often make the employee do something wrong.
You may not think you are lambasting your employee with your disappointment or frustration or correction – but that’s how your employee can easily perceive it, and more often than not, he or she will feel small, diminished and devalued. Not a good springboard for improved performance, much less enthusiastic engagement.
Start a new trend. Get your employees in the habit of anticipating your visits as an opportunity to be appreciated. When workers know you’re on the lookout for good work, for things done right, that’s what they’ll want to produce.
When you expect to catch workers in the act of doing something right, you will be met with good work most of the time. Studies show that a manager’s expectations have tremendous impact on employee job performance, and that people respond far better to positive feedback than to negative.
Catch your employees in the act of doing something right. They may very well surprise you with an increase in performance and productivity. You certainly will surprise them!