Management Success Tip #183: Wanna Be a Truly Awesome, Stellar, Super-Star of a Manager? Loooove Your Work!

#183 Sira Anamwong

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You know what makes a great manager? A truly awesome, stellar, super-star of a manager? One who looooves his/her work. A manager who is eager to get to work, dives into projects with gusto, and who is inspired by deadlines and quotas rather than defeated or demoralized by them. One who looooves his/her employees, clients, customers. Who knows them inside and out, knows what resonates with them and does his/her very best for and by them, every day.

I fly a lot for work, and thus have been subjected to umpteen routine flight attendant announcements before takeoff: you know, all the safety instructions about seat belts and oxygen masks and the rest. Sometimes a flight attendant will smile during the announcement, and that certainly helps, but most of the time you can tell the attendant is bored, just dishing out a script, with little if any interest in how it is being received, other than clarity of information.

But sometimes, you get a flight attendant, who really knows his/her “clients,” who understands the inconveniences of economy travel, and who must have a supervisor who supports and motivates his/her employees to loooove their job. This is a quick youtube example of just such a flight attendant.

The more you loooove your work, the more you make it easy for your employees to loooove their jobs, the more successful you—and your company—will be.

Look how it’s worked for Southwest airlines! They have been the most successful domestic airline for years, turning a profit when other airlines were going down the tubes. They really are all about the “LUV.”

Not a bad example to follow!

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Management Success Tip #181: Give First What You Want to Get from Your Employees

#181 kibsri

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Recently, The Conference Board came up with a practical, down to earth, and—more importantly—useful definition of “employee engagement.” Because frankly, half the time, when you ask managers how they define “employee engagement,” all you get is a blank stare and a “Uh, well, it’s when employees are engaged” type response, which means virtually nothing.

Here’s the definition: “A heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work.”

Now to the practical part. The Conference Board’s first “key driver” of employee engagement is “Trust and integrity: how well managers communicate and ‘walk the talk.’

Ah yes, there it is. Where the rubber meets the road. How well do you walk your talk? For example, if you want employees to work well together, to collaborate seamlessly on projects—do you listen to employees when they communicate to you? Or is your mind on 100 other things, so you’re following their thoughts with but a fraction of your attention? Are you appreciative of their opinions, ideas and innovations? Or do you dismiss employee ideas as ‘not good enough’ or ‘yeah, yeah, heard that already’ without even giving them credit for the desire to improve things?

You can’t get what you aren’t willing to give. It’s just as true in the workplace as it is in your other relationships. Be willing to give to your employees in spades what you want them to contribute to your company’s success.

Management Success Tip #174: If Engaged Employees Are Great, Inspired Employees Are Even Better!

Recent research shows that although engaged employees are by far better for your company’s productivity than dissatisfied or even satisfied employees, inspired employees outpace even engaged employees by over 150%!

The table below tells the tale:

Inspired Employees are Most Productive Employees

 

 

 

 

 

 

So how do you get your employees up past the satisfied level into engaged, busting into inspired?

Garton and Mankins suggest that you start by looking at foundational elements: “If people are constantly struggling with unnecessary meetings, cumbersome approval processes, and routine obstacles, they are unlikely to be satisfied, let alone engaged or inspired.”

Ask yourself, for example: how many meetings can you slash from your employees’ calendar? Including virtual ones? How can you better streamline the meetings that are actually necessary? Can you tighten up the agenda?

What is your approval process? Is there duplication of steps? As simplistic as it may sound, people prefer a one click-through process to a three or four clicks-through to get something done. How close is your approval process to a “one-click” style?

And so on. Review your basics, and you have much better chances of cultivating an environment where employees are inspired, not just doing what it takes to get by.

Management Success Tip #172: Engage Employee Cooperation By Asking Open-Ended Questions

#172 Ambro

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Even as children, most of us didn’t like to be told what to do. And although a certain amount of “Here’s what you must do” is obligatory in any business, there are many times when “What” or “How” open-ended questions are more effective.

For example, “How do you think your task could best be accomplished?” “What resources do you think you might require?” invite consideration by your employee as to just with what and how they might meet a desired goal. More importantly, open-ended questions invite dialogue, and dialogue, in turn, is how positive relationships are born.

Successful managers foster positive relationships between themselves and those who report to them: not necessarily friendships, but certainly relationships of mutual respect and appreciation.

You can, of course, lead by commanding, but that has proven to be an increasingly less effective strategy. Leading by engaging is far more powerful, and inviting dialogue is a prime way of engaging.

People always cooperate better with a decision they’ve had a hand in creating. Asking open-ended questions that invite dialogue is a sure way of facilitating your employees’ role in making, and then adhering to, those decisions that apply to them.

Management Success Tip #171: Fix Your Attitude Towards Your Employees Before You Try to Fix Poor Performance

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Pop quiz: what’s the first thing that comes to mind when you think of your employees?

Pain-in-the-neck? Burdensome? Constant source of aggravation? Bunch of whiners? Lazy? Unmotivated?

Or: Pleasure to work with. Eager beavers. Full of good ideas. Helpful, cooperative.

Probably a mix of both. Hopefully with more of the “pleasure to work with” thoughts than the “pain-in-the-neck” variety.

But here’s the thing: people can sense what your attitude is towards them. And when you look at an employee and think “pain-in-the-neck,” that employee may not know precisely what you’re thinking, but he or she can indeed feel that they are somehow disapproved of. Which in turn greatly diminishes their desire to do a good job, or improve present performance.

Does this mean you have to like all your employees? Heavens, no! But it does mean that your focus on whatever you can appreciate, what you can value, about each and every one of your employees, will have significant impact on how they respond to you.

Make the effort to find one thing you can value about every single one of your employees. Then focus your attention more on that attribute, skill or quality, than on whatever it is you don’t appreciate.

You’ll find that even your “pain-in-the-neck” employees will begin to show improvement, and your “pleasure to work with” ones will positively shine.

Management Success Tip #170: Agree Upon Goals, Expectations and Standards for Maximum Employee Productivity and Company Success

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Your employees want to perform well. They want to be productive. Yes, they really do, despite the fact that it sometimes (often?) may not seem that way.

Or at least employees want to do well when they actually know what they’re supposed to be doing! Too often, managers assume that workers should know what they’re supposed to do, how to do it, how often, and by when (and you know what the informal definition of “assume” is). All this because the employees were told once or twice. Or it’s in the job description. Or worse–in the employee manual (updated every decade or so).

That’s mistreatment of a potentially great employee! Instead, take the time to set agreed-upon goals and expectations. Not just your goals, your expectations, but those you sat down with your employee and together, figured out the hows, whys, whats and wherefores thereof. Fancy talk for if you don’t spend the time to make sure you and your employee are on the same page with what is needed, it won’t happen.

Similarly, don’t leave your employees in the dark as to what are the standards set to earn a bonus or other reward. An employee may think he or she has done stellar work, and fully (and rightfully) expects some sort of recognition, only to find out that whatever-it-was had to be completed during the first quarter of the year to qualify for a bonus. Aargh! Major disappointment, unhappy employee–their performance tanks, no big surprise.

Clarify goals and standards. Discuss these with your employees. Write down whatever you’ve agreed on. Both your company and your employees will benefit tremendously.

Management Success Tip #169: Your Company’s Higher Purpose Will Attract Purpose-Driven, High Performing Employees

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There’s a story told of bricklayers carefully applying mortar to brick, constructing a wall. Most of them, when asked “What are you doing,” replied, “Building a wall” (“duh” implied). But one bricklayer, when asked what he was doing, replied, “I’m building a cathedral.” As indeed, in the bigger picture, he was.

Today’s workers want to be building cathedrals. Not in the literal sense, of course, but in the sense of greater purpose.

Increasingly, workers are asking that their jobs have meaning, have a purpose. That the companies they work for, the workplace where they spend the majority of their waking hours, have a social mission, or at the very least, a purpose greater than simply selling widgets.

For example, Kickstarter, the crowdfunding platform, redefined its corporate structure so as to prioritize its social mission (funding creative projects) over profits: it became a public benefit corporation. With that, Kickstarter’s jobs page received a stunning increase in visits of 33%.

Now, where “purpose-driven employees” and “profits” align, is that workers who are purpose-driven, will work harder for companies with a greater purpose. So it is in your best interest, not only to look for potential hires who are purpose-driven, but to define your company’s purpose in a way that will attract those very hires, support their best performance, and retain them.

Your statement of greater purpose must be genuine, however. Purpose-driven workers are quick to sniff out any attempt at manipulation-via-greater-purpose-statement, and with the help of social media, the backlash would be swift and merciless.