Management Success Tip #162: Get the Best From Team Conflict: Bring Out Your Inner Referee!

Image courtesy of David Castillo Dominici / FreeDigitalPhotos.net

Conflict is challenging for most people. Yet the ability to hold different opinions and argue for them is one of the best ways to ferret out those ideas that will benefit your company, and which lack sufficient potential.

As David Burkus states: “If you team always agrees, that might suggest that people are self-censoring their ideas, or worse, not generating any new ideas at all. Research suggests that teams that forgo traditional brainstorming rules and debate over ideas as they’re presented end up with more and better ideas. As a leader, it may seem like your job is to break up fights, but don’t be afraid to act as a referee instead — allowing the fight over ideas to unfold, but making sure it stays fair and doesn’t get personal.”

There you have it! Let opposing ideas come forth, encourage the many voices on your team, and bring out your inner referee as needed. As long as a fight is fair, that no one feels you are taking sides, that you are weighing the pros and cons judiciously, and encouraging your team to do the same, not only will dynamite ideas emerge, but your team will have the satisfaction of a thorough discussion.

Yes, adopting the referee role is more demanding than simply imposing your will, but the results are well worth the effort, both in team satisfaction and solid, business-worthy ideas.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s