Management Success Tip #158: What Matters to Your Employee? Engage Workers by Engaging the Personal

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You work hard to recruit the right people for your department, for your business, and you work equally hard to train them, so that your department is staffed with enthusiastic, engaged, productive employees.

There comes a time, though, when despite your best efforts, some of those employees – often the best ones – become restless, their engagement falls off a bit, and you worry that some of them may feel the grass is greener elsewhere.

Promotions and raises are good, however, as Michael E Kibler, founder and CEO of Corporate Balance Concepts, Inc., states: “More money won’t cut it. . . Companies must instead provide a new kind of currency to engage their professionals – one we call ‘active partnering.’ The first step is to create a system that allows executives to talk candidly with their managers about what is most important to them professionally and personally and how their organizations might support these goals…”

Although Kibler is referencing executives, the same thinking applies to any of your employees. When you demonstrate real interest, followed by practical assistance, steps or resources, in what matters personally as well as professionally to your employees, you engage them on a whole new level.

It doesn’t matter, as Kibler states, whether those interests are “… writing a book, reconnecting with a disenfranchised family member, starting a non-profit” or the more “prosaic – running a 10K, coaching a child’s soccer team, volunteering as a mentor,” the genuine interest you show, along with discussing possible ways to assist your employee in achieving his or her dream (and following through!), develop a mutual respect and loyalty which dollars alone can never do.

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